Property Manager (Company Vehicle Provided) – Exceptional Stays

To apply for position visit: Property Manager (Exceptional Stays)

Company Overview

Founded in 2002, Exceptional Stays was created to bring a new, higher level of quality and service to the vacation rental industry in Telluride. Now, with over 20 years of experience in the hospitality and property management industries, Exceptional Stays provides a knowledgeable and responsive team to travel professionals worldwide.

Position Summary

Exceptional Stays is seeking an experienced Property Manager to oversee the care, maintenance, and overall performance of our luxury residences in Telluride, Colorado.

In this hands-on role, you’ll ensure assigned properties are maintained to the highest standards, coordinate maintenance and vendor services, conduct inspections, and serve as a trusted point of contact for property owners.

You’ll work closely with internal teams, contractors, and third-party caretakers to proactively resolve property concerns, support owner satisfaction, and ensure every residence is prepared to deliver an exceptional guest experience.

The ideal candidate brings experience in short-term rental operations, a working knowledge of residential maintenance, strong organizational skills, and a proactive, service-oriented approach to property management.

Primary Responsibilities

  • Maintains high standards for performance and functionality of assigned residences.
  • Tracks, analyzes, and creates effective action plans for guest service improvement based on survey scores and member feedback.
  • Performs maintenance and caretaking services according to service level agreements and management instructions.
  • Engages and manages approved vendors for additional maintenance projects.
  • Coordinates with 3rd party caretakers to ensure exceptional service.
  • Proactively identifies and addresses property-related inquiries, issues, and complaints.
  • Resolves property-related matters during and outside of business hours based on the on-call schedule.
  • Protects and secures assigned properties according to safety procedures and seasonal factors.
  • Conducts weekly maintenance inspections and report to owners and management.
  • Responds to after-hours emergency requests and field incoming communication from call answering service.
  • Supports seasonal property audits and identify off-season revenue-generating opportunities.
  • Submits purchase order requests for supplies and purchases for homes.

Property Charges:

  • Maintains accurate billable hours and owner charge reports for end-of-month billing.
  • Participates in monthly review of owner statements to ensure accurate charges.
  • Reviews owner charges by examining work orders to ensure accuracy.

Owner Relationships:

  • Creates and nurtures strong relationships with owners, delivering an exceptional experience at every touchpoint.
  • Collaborates with various teams and contribute to company-wide initiatives.
  • Supports new property onboarding process, including inspections, introductions, repairs, and upgrades.
  • Engages owners, contractors, and vendors for large-scale projects as requested.
  • Performs other duties as assigned by supervisor.

Job Requirements (Experience, Knowledge, Skills)

  • Minimum of 2 years of experience in short term rentals required
  • Ability to work independently in a fast-paced environment with a strong sense of urgency.
  • Exceptional organizational skills and attention to detail with the ability to multitask.
  • Excellent oral, written, and listening skills.
  • Strong interpersonal and emotional intelligence skills.
  • Honest, respectful, trustworthy, dependable, and caring.
  • Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, chat applications).
  • Experience with and knowledge of home infrastructure and mechanics.
  • Upbeat, positive disposition with a genuine “can do” attitude.

Physical Requirements

  • Exposure to inclement weather conditions.
  • Must be able to lift up to 50 pounds at a time.

Compensation & Benefits

Annual Salary

$55,000 – $60,000

Bonus

  • A target bonus up to 10% of annual base salary, subject to applicable deductions and withholdings. For 2026, the bonus will be pro-rated for the portion of the year employed.

Benefits

  • Paid time off such as PTO, sick days, and vacation days
  • Health, Dental and Vision insurance
  • Life insurance
  • Retirement benefits or accounts
  • Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
  • Long term and Short term disability insurance
  • Company Vehicle Provided

Join Exceptional Stays

If you’re passionate about luxury hospitality, take pride in maintaining exceptional properties, and enjoy building lasting relationships with homeowners, we’d love to hear from you.

To apply for position visit: Property Manager (Exceptional Stays)

 

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Property Manager – Paradise Retreats (Santa Barbara)

To Apply: Visit Link – Property Manager

Company Overview

Paradise Retreats prides themselves in offering Santa Barbara and Montecito’s most spectacular vacation rentals. Working closely with each and every Paradise Retreats guest, their team ensures their clients are matched with the perfect residence, sitting at the height of resort-style living and equipped with a host of amenities.

Position Summary

The Property Manager is responsible for ensuring the functionality and performance of assigned properties, responding to guest and owner inquiries, and coordinating maintenance services. Beyond caretaking duties, this position will be integral in fostering strong relationships with property owners, collaborating with cross-functional teams, and contributing to company-wide initiatives to enhance owner and guest experiences.The Property Manager is responsible for ensuring the functionality and performance of assigned properties, responding to guest and owner inquiries, and coordinating maintenance services. Beyond caretaking duties, this position will be integral in fostering strong relationships with property owners, collaborating with cross-functional teams, and contributing to company-wide initiatives to enhance owner and guest experiences.

Key Responsibilities

  • Maintains high standards for performance and functionality of assigned residences.
  • Tracks, analyzes, and creates effective action plans for guest service improvement based on survey scores and member feedback.
  • Performs maintenance and caretaking services according to service level agreements and management instructions.
  • Engages and manages approved vendors for additional maintenance projects.
  • Coordinates with 3rd party caretakers to ensure exceptional service.
  • Proactively identifies and addresses property-related inquiries, issues, and complaints.
  • Resolves property-related matters during and outside of business hours based on the on-call schedule.
  • Protects and secures assigned properties according to safety procedures and seasonal factors.
  • Conducts weekly maintenance inspections and reports to management.
  • Responds to after-hours emergency requests and fields incoming communication from call answering service.
  • Supports seasonal property audits and identifies off-season revenue-generating opportunities.
  • Submits purchase order requests for supplies and purchases for homes.
  • Supports new property onboarding process, including inspections, introductions, repairs, and upgrades.
  • Performs other duties as assigned by supervisor.

Property Charges:

  • Maintains accurate billable hours and owner charge reports for end-of-month billing.
  • Participates in monthly review of owner statements to ensure accurate charges.
  • Reviews owner charges by examining work orders to ensure accuracy.

Owner Relationships:

  • Creates and nurtures strong relationships with owners, delivering an exceptional experience at every touchpoint.
  • Collaborates with various teams and contribute to company-wide initiatives.

Required Qualifications

  • Ability to work independently in a fast-paced environment with a strong sense of urgency.
  • Exceptional organization skills and attention to detail with the ability to multi task.
  • Excellent oral, written, and listening skills.
  • Strong interpersonal and emotional intelligence skills.
  • Honest, respectful, trustworthy, dependable, and caring.
  • Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, chat applications).
  • Experience with and knowledge of home infrastructure and mechanics.
  • Upbeat, positive disposition with a genuine “can do” attitude.

Preferred Qualifications

  • 1+ years of property management, hospitality, or vacation rental experience, ideally in a luxury or high-end residential market.
  • Prior experience serving high-net-worth clientele; luxury hotel, resort, private estate, or concierge background is a strong transferable fit.
  • Working knowledge of property management/reservation software
  • Valid driver’s license, reliable personal vehicle, and a clean driving record.
  • Basic bookkeeping or accounting comfort, given the role’s responsibility for reviewing owner statements and reconciling billable-hours charges.

Compensation, Benefits & Schedule

Hourly Rate: $31.25 – $33.65

Bonus

  • Eligible for a target bonus up to 2.31% of your annual base salary, subject to applicable deductions and withholdings. For 2026, the bonus will be pro-rated for the portion of the year employed.

Benefits

  • Paid time off such as PTO, sick days, and vacation days
  • Health, Dental and Vision insurance
  • Life insurance
  • Retirement benefits or accounts
  • Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
  • Long term and Short term disability insurance

Schedule

  • Monday – Friday, with one rotating weekend per month

To Apply: Visit Link – Property Manager

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Guest Services Coordinator (Remote) – Paradise Retreats

To Apply: Visit Link – Guest Services Coordinator

Company Overview

Paradise Retreats prides themselves in offering Santa Barbara and Montecito’s most spectacular vacation rentals. Working closely with each and every Paradise Retreats guest, their team ensures their clients are matched with the perfect residence, sitting at the height of resort-style living and equipped with a host of amenities.

Position Summary

The Guest Services Coordinator position is responsible for responding to all reservation inquiries and guest requests in a prompt, friendly, and professional manner. This position will also support the Property Services department by communicating with Property Managers, Housekeeping and vendors. Paradise Retreats uses Track and Breezeway software to keep guest and property details organized and easy to understand.

Key Responsibilities

  • Answers phone calls directed to both Guest Services and Property Services departments
  • Approve incoming reservations: review and approve all signed agreements, guest list and reservation-specific details.
  • Process reservation payments (initial and final).
  • Respond to all reservation inquiries, both direct and through Airbnb and VRBO, via text, email, phone (inquiries about Paradise Retreats’ services, early check-in/late check-out requests, property specific questions, modifications to existing reservation dates, etc.)
  • Send access/lockbox details to all incoming guests
  • Input owner blocks if an owner does not use the owner portal
  • Coordinate with housekeeping and other vendors to resolve early check-in/late check-out requests and property issues or complaints
  • Maintain clear and concise communication with staff and guests
  • Respond to guests and property owners reported issues and or complaints at properties
  • Create work orders and dispatch technicians to resolve issues
  • Review and take necessary action on property inspection reports
  • Manage maintenance inquiries in a timely manner via phone and email
  • Schedule vendors when maintenance issues arise, or vendor assistance is needed
  • Ensure guests have access codes and resolve any access issues when needed.
  • Performs other duties as assigned by supervisor

Required Qualifications

  • A High School Diploma or equivalent is required.
  • Experience in property management and/or vacation rentals preferred.
  • Proficient in Excel, Word, and any other related computer programs.
  • Strong ability to multi-task and stay focused.
  • Ability to respond to time sensitive messages and emails in a professional manner
  • Proven track record of integrity and hard work
  • Professional phone vernacular
  • Positive attitude with the ability to operate under pressure
  • Strong organizational skills
  • Able to work holidays if needed, preferred.

Compensation, Benefits, & Schedule

Hourly Salary: $25.00 – $30.00

Benefits

  • Retirement benefits or accounts

Schedule Availability:

  • Option 1: Saturday only, 9:00 AM–5:30 PM, fully remote.
  • Option 2: Saturday plus one additional day, 9:00 AM–5:30 PM, fully remote.

 

To Apply: Visit Link – Guest Services Coordinator

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