IT Helpdesk Specialist

Pay: $26.00 – $28.85 per hour

Nocturne Luxury Villas is a collection of the world’s most exceptional villa rental brands, unified by a single purpose: to redefine what it means to travel well. We are not a marketplace or listing platform—we are a hospitality company through and through, built on a people-driven ethos. At the heart of every extraordinary travel experience we create are extraordinary accommodations, delivered with world-class service.

Position Summary
The IT Helpdesk Specialist is responsible for providing frontline technical support to employees across a growing organization. This role focuses on end-user support, device and account management, and consistent execution of IT processes. The ideal candidate communicates clearly, works independently, and delivers professional, high-quality support.

Primary Responsibilities

• Provides Tier 1/Tier 2 support for hardware, software, and access issues via tickets, email, and chat
• Support Windows and macOS devices, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, InTune), and Azure AD.
• Provides and manages user accounts, laptops, and mobile devices (including onboarding/offboarding).
• Assists with MFA, VPN, password resets, and basic security issues.
• Follows documented SOPs and contributes to improving helpdesk processes.
• Escalates issues appropriately and coordinates with vendors when needed.
• Maintains accurate documentation and asset records.
• Performs other duties as required by the supervisor.

Job Requirements (Experience, Knowledge, Skills)

Required:

• 2 plus years in an IT helpdesk or desktop support role.
• Strong working knowledge of Windows, macOS, and Microsoft 365.
• Experience with ticketing systems and basic IT support workflows.
• Excellent written and verbal communication skills.
• Fluent English (spoken and written) required.
• Ability to work independently in a remote environment during East Coast business hours.
• Must be available to work after-hours to provide support as needed.

Desired:

• Experience with Intune or other MDM tools
• Basic networking knowledge (DNS, VPN concepts)
• IT certifications (CompTIA, Microsoft)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Ability to work remotely during East Coast business hours.

Education:

• High school or equivalent (Required)

Experience:

• IT helpdesk or desktop support role: 2 years (Required)
• basic IT support workflows: 1 year (Required)
• working knowledge of Windows, macOS and Microsoft 365: 1 year (Required)

Work Location: Remote